A & E: When Patients Attack

1 January 2015| 43 min

Hospital staff are reporting more violence and anti-social behaviour than ever before. In 2015, 8 staff were assaulted every hour – a new record high. At The Queen Elizabeth Hospital in Birmingham – one of the UK’s biggest hospitals – they think they have the answer. Here a private security force of 46 uniformed guards, and a sophisticated CCTV system, keep staff and patients safe. A colourful mixture of characters ranging from ex-soldiers, to bouncers, to former elite sportsmen, it’s the security team’s job to keep the hospital running smoothly. With more than 2 million visitors they have to deal with all aspects of crime and anti-social behaviour. All against a back drop of life changing and life saving procedures.